Delivery Policy

MIRRAI currently provides delivery services across Egypt. International shipping may be available for selected products or projects depending on the destination and order requirements.

International delivery and installation availability will be confirmed after reviewing the order details.

Delivery timelines vary depending on:

• Product type
• Production status
• Delivery location
• Shipping or installation schedule

All delivery timelines provided are estimates only and may vary depending on operational or logistics circumstances.

Customers will be contacted to confirm delivery or installation appointments before execution.

Clients are responsible for ensuring:

• Site readiness
• Accessible delivery and installation access
• Ability to move the product into the installation location
• Availability of required electrical preparation where applicable

If delivery or installation cannot be completed due to site-related conditions, MIRRAI reserves the right to reschedule the appointment and apply additional service fees when necessary.

Customers are encouraged to inspect products upon delivery or immediately after installation.

Any visible damage or product-related issue must be reported to MIRRAI within 48 hours of delivery.

MIRRAI shall not be held responsible for damages reported after this period unless covered under the applicable warranty terms.

Delays may occur due to:

• Shipping or transportation conditions
• Material availability delays
• Weather conditions
• Technical or operational circumstances
• Circumstances beyond MIRRAI’s reasonable control

MIRRAI will make reasonable efforts to communicate any significant updates regarding delivery timelines.

Delivery or installation fees may vary depending on:

• City or delivery area
• Product size
• Installation requirements
• Floor access or site accessibility

Any additional charges will be communicated before final order confirmation.